Magnolia Water

[Lee Longstreet]

Has anyone else noticed that when the power goes out that the water stops unless Magnolia starts their backup generator?  I am certainly not in the know, but this tells me that the water tower has been disconnected from the water system otherwise gravity would keep the water flowing even when the well is not pumping.

I think this is a safety, security and sanitation issue.

... comments welcome

[Lee Longstreet]

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Not confirmed but understand from 3rd party that the following is contact info for Magnolia.  Please post a reply if any of this is incorrect, thanks.

Magnolia local representative:  Steve Ernst 985-640-1355
Magnolia Corparate rep: Chelsea Carter 314-380-8546
Magnolia V.P. Cheryl Watts 314-380-8466

Creation of Magnolia Water Utility Operating Company, LLC in Louisiana
https://lpscpubvalence.lpsc.louisiana.gov/portal/PSC/ViewFile?fileId=BUWXR02jwro%3D

[Lee Longstreet]

May 8, 2024 Apx. 9pm - Water out again and right at bath time.

Spoke to Steve Ernst, the local rep. for Magnolia 2 days ago because I wanted to know if the water tower had been disconnected.  It did not make sense to me how water could stop if there was water in the tower unless there was a very prolonged power outage.  He gave me info on how the system is designed to work and assured me the water tower reservoir was still active.   He also said they were going back to chloramine as soon as the new filtration system was fully operational because storage of chlorine on site was hazardous. 

Well, it looks like we need the whole story because something is not right.  I just texted him and he responded that he would investigate again.   We will see.   ,,, Update: Yep, water back on but boil water alert in effect.